HomeAdmin ManualCustomizing HelpSpotLanguage Files - Modifying Language Packs

5.4. Language Files - Modifying Language Packs

Every word and phrase used in HelpSpot is stored in a language file located in:


Customizing your language pack may be necessary if HelpSpot doesn't come with your desired language or if you would like to make changes to the default phrases in HelpSpot

Prevent Overwriting During Updates

If you directly modify a HelpSpot language pack your changes will be lost during the next update because the file will be overwritten. To protect your changes follow these steps.

  1. Duplicate the original language pack and give it a new unique name. For example copy /english-us/ to /english-mycompany/
  2. Next go to Admin->Settings and change the "Language:" options to your newly created language pack
  3. That's it. You may now safely modify your custom language pack.

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