Forums: Concepts and Basics

HelpSpot's forums allow Users to create an engaging, self-service community where Customers and Staff can contribute to the collective knowledge of your products/services.

Forums have a hierarchical structure. At the lowest level there are posts, where readers will put their questions and/or comments and other readers will respond/comment. Posts can be thought of as individual thoughts submitted by readers, which collectively roll-up into a topic. These grouped thoughts, or topics, in turn roll-up into the larger structure of the forum. 

Throughout this section reference will be made to both public and private forums; the differences are highlighted below.

  • Public. Intended for Customers and/or Staff interaction. These forums are available via the portal and through the Forums tab within HelpSpot (by Staff only).
  • Private. Intended for Staff only. These forums are accessible only via the Forums tab within HelpSpot.
Once within the Forums area of HelpSpot, Users will see the newest posts and topics as well as all public and private forums along the left navigation.

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