HelpSpot's forums allow Users to create an engaging, self-service community where Customers and Staff can contribute to the collective knowledge of your products/services.
Forums have a hierarchical structure. At the lowest level there are posts, where readers will put their questions and/or comments and other readers will respond/comment. Posts can be thought of as individual thoughts submitted by readers, which collectively roll-up into a topic. These grouped thoughts, or topics, in turn roll-up into the larger structure of the forum.
Throughout this section reference will be made to both public and private forums; the differences are highlighted below.