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2.20. Version 4.5.4

Updated: 15 Apr 2026, 11:17 AM EDT

Originally published 2016-06-28

Improvements

• Windows install wizard backs up Apache configuration for customers who have customized their apache2/conf/httpd.conf file
• Windows installer runs a last update procedure via a background command, removing the need for customers to click through a web interface on updates and improving reliability of expensive database operations during an update. Effective when updating to HelpSpot 4.5.4+ (from any previous version).

Bug Fixes

• Fixed an issue where customers using MySQL 5.7 (or earlier versions with strict mode on) received an error while updating HelpSpot related to adding a new LONGTEXT column with a default string value