Home → Release Notes → Version 4 → HelpSpot 4.6.8

2.40. HelpSpot 4.6.8

Updated: 15 Apr 2026, 11:19 AM EDT

Originally published 2017-02-27

Recent Requirement Changes

HelpSpot now requires at least PHP 5.6 or PHP 7
HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Improvements

Brought back database-based searching as SqlServer and MySQL both now more easily support and allow Full Text indexing setup programmatically. SphinxSearch can still be used, but may become depreciated.
Improved custom field “always visible” explanation text

SqlServer drivers for PHP 7.0 updated to latest available version, resolves potential issue with connection problems
PHP fileinfo module added, resolving issue where some files had an incorrect mime type (file type) associated with them
Fixed issue where bundled mysql database name was assumed rather than retrieved dynamically
max_input_vars php.ini setting updated to allow for long requests, resolves issue where customer with large numbers of custom fields could not create new requests

Fixed issue with Outlook 2016 headers and parsing “reply above” text
Fixed bug in updating to version 4 where some HS_Settings items were not encoded to utf8
Fixed but in updating to version 4 where text-based custom fields were not encoded to utf8
Fixed issue where emailed changes to a request (staff notification) may not have included each change
Fixed issue where staff notifications could fail on email-based request updates when required custom fields were not filled in
Fixed issue where portal “Most Helpful Articles” returned incorrect book results
Fixed issue where grouping options were different in the requests over time report vs matrix report
Fixed issue where long field values needed to be truncated within the HS_Request_Events table, which tracks changes to a request over time
Fixed an issue where merges could delete a request erroneously
Fixed issue where the table of results action in a automation would send staff notifications and create request history items.

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