Home → Release Notes → Version 4 → HelpSpot 4.7.2

2.45. HelpSpot 4.7.2

Updated: Apr 15 2026, 11:19 AM

Originally published 2017-11-13

Recent Requirement Changes

HelpSpot now requires at least PHP 5.6 or PHP 7
HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Security Fixes

This release contains two critical security fixes. The details of these will be released on to the public on Feb 6th, 2018 in order to allow time for self-hosted installations to upgrade (CVE-2017-16755 and CVE-2017-16756). Please update your HelpSpot instances as soon as possible.
- HelpSpot Cloud customers will be upgraded automatically
- If you have customized the loginbar.tpl.php or js.tpl.php portal template files (most custom portals do not modify these files) you will need to update those files as directed here.

The public portal now contains options for adding a subject line and cc’d contacts when creating a request. These options can be turned on/off in Admin > Settings > Portal. If you have customized your portal templates you may need to merge in changes from the default templates. Read more about the template changed here.

Bug Fixes

Incorrect header information is no longer displayed when quoting a private note.
Better cleaning of file names when converting database stored attachments to file system based attachments
Fixed “assigned to” > “logged in user” criteria in triggers so that they work as expected
Fixed bug where an email with only a plaintext version could not be parsed for tags such as ##forward:true## (even if added in the subject line).
Fixed issue with database server checks when doing a new install on SQL Server

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