Home → Release Notes → Version 4 → HelpSpot 4.7.7

2.50. HelpSpot 4.7.7

Updated: 15 Apr 2026, 11:19 AM EDT

Originally published 2018-04-02

Enhancements

• An empty string passed in an API parameter will now reset the field specified.
• Auto replies on request creation now include CC’d recipients so that they can add their responses to the message thread.

Bug Fixes

• Fixed issue where invalid email address in instant reply actions could make an automation not run
• Ajax lookup fields now send data internally as a POST to avoid webserver GET size restrictions. No changes are needed to existing ajax lookup field scripts
• Fixed error where triggers could run twice for the same request update.
• Audio and Image attachments are now shown inline by default when retrieving a file.
• Headers are now properly show when quoting an external message
• Fixed problem where a long running query in tasks2.php could cause an error.
• Fixed error where email parser could be overly greedy and import a blank message.
• Removed IE 9 compatibility mode in the default portal templates as it interferes with Google embeds
• Fixed issue with Korean charsets in the from line