Home → Release Notes → Version 4 → HelpSpot 4.8.21

2.68. HelpSpot 4.8.21

Updated: Apr 15 2026, 11:21 AM

Originally published 2020-02-13

Changes

• Request history capped at 1500 request history entries. This hard limit prevents email loops from creating many, many requests causing performance issues. You can adjust this setting using the “cHD_MAX_REQUEST_HISTORY” setting as documented here.
• Individual request note length is capped at 7000 characters.