Home → Release Notes → Release Notes → HelpSpot 5.2.2

1.65. HelpSpot 5.2.2

Updated: Apr 15 2026, 11:26 AM

Originally published 2022-04-18

Enhancements

• Native 2fa authentication is now supported. Each user is able to setup a 2fa code and use an authenticator app of their choice. Documentation on how to enabled this feature is found here.
• Mail rules can now test for both header values and header names in emails.

Fixes

• Fixed error when sending reminders with certain template tags included.
• Fixed issue where triggers would still be logged even if the “don’t log” option was selected.
• Fixed issue where the sending email box selection in Admin > Settings > Email Integration would not show the correct selected value.
• Allow archiving on Office 365 api connected mailboxes.
• Fixed SQL error on SQL Server when running Customer Activity Report Grouped by Name.
• Set the SMS subject line to “HS” to allow of the message content to be sent in the SMS body.
• Fixed issue where custom IMAP mailbox connection options would not be shown.
• Fixed the address book popup dialog display width.
• Fixed issue where the WYSIWYG editor would not load if the app URL included a port number.
• Fixed issue with some API calls where file attachment blob contents would be included in the returned data.
• Fixed issue where unsaved note data in a staff member’s browser would be improperly saved on existing requests and restored to a new blank request.
• Fixed improper text on the notification name setting field label.