Home → Release Notes → Release Notes → HelpSpot 5.4.2

1.49. HelpSpot 5.4.2

Updated: Apr 15 2026, 11:29 AM

Originally published 2023-10-26

Breaking Changes

• HelpSpot 5.3.0 had breaking changes. If you are upgrading from a earlier version please review the 5.3.0 release notes.

Features

• Added a custom CA cert option for ldap authentication connections for use when ldap servers have self signed or private CA signed certificates.
• Added timeout setting to the HelpSpot AI OpenAI integration.
• Added GoogleFI SMS gateway.
• HelpSpot now attempts to remove custom color styles from email bodies in Dark Mode to improve readability.
• Request merging now locks the request while the merge takes place to prevent two merges from conflicting with each other.

Bug Fixes

• Fixed error where related pages listing in the KB editor would no populate already related pages.
• Reoccurring request now show up as being created by the system instead of user id #1.
• Adjusted the size of the HS_Request_Events sDescription column on sql server was defaulting to 191 resulting in truncation of history events.
• Webhook calls from triggers and automation rules now have a 10 second timeout to prevent long running requests.
• Removed the Rogers SMS gateway setting as Rogers no longer offers this as a service to its customers.
• Fixed less than and greater than conditions in triggers that did not function as expected.
• Added new check for mail jobs to ensure that more than one mailbox check isn’t queued at the same time for the same mailbox.
• Fixed upload error when drag and drop uploading files with not Latin1 characters.
• Fixed error where special characters could cause an exception in full text searches.
• Added a note that the Staff Reply as Public Note setting is not supported by Google mailboxes.