Home → Release Notes → Release Notes → HelpSpot 5.5.7

1.31. HelpSpot 5.5.7

Updated: Apr 15 2026, 11:30 AM

Originally published 2025-02-11

Breaking Changes

HelpSpot 5.5.0 release notes had breaking changes. If you are upgrading from a earlier version please review the HelpSpot 5.5.0 release notes.

Bug Fixes

• Fixed a bug that caused HelpSpot users to be logged out quicker than expected
• Fixed a bug that resulted in a blank page being displayed for some users if no Knowledge Books had been created
• Fixed a bug with responses that resulted in responses being listed in the editor search, even if the user didn’t have the correct permissions to edit those responses.
• Fixed a bug when doing a fresh installation that resulted in HelpSpot not working if the on-premise server wasn’t connected to the internet.
• Fixed missing web.config file used for IIS installations.