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1.26. HelpSpot 5.6.1 - Beta

Updated: Apr 15 2026, 11:33 AM

Originally published 2025-04-22

New Features

• HelpSpot has a brand new logo! We’ll be making more improvements to the look & feel of HelpSpot later this year, so stay tuned.
• If an email is received with attachment that’s over the set limit, the request history will now make note of this.
• Added a new admin notification when HelpSpot is updated.
• When changing a user password, you can now log that user out of other sessions they may have in HelpSpot.
• The auto categorization option in HelpSpot AI now makes it easier to enable AI for selected categories in the AI settings screen.

Bug Fixes

• Fixed an issue with saved reports that caused duplicate folders to be created.
• Fixed a bug with deleting a filter that was set as a user’s default workspace.
• Fixed broken inline fonts in emails when the font name contained multiple words.
• Fixed the sPortalName placeholder tag.