Home → Release Notes → Release Notes → HelpSpot 5.6.7

1.20. HelpSpot 5.6.7

Updated: Apr 15 2026, 11:33 AM

Originally published 2025-06-16

New Features

• Added feature that extracts embedded images from emails to prevent large email bodies from exceeding the 70,000 character email limit.
• Improved the labeling of mailboxes in the "Default Send From" field on the email integration admin page.
• Added sTitle (subject line) as a field to the request.create method of the public web API.
• Added an Initial Request column that can be added next to the Request Summary column in filters. The Initial Request column will always show the initial request text even if a summary was generated for the request. The Request Summary column will use either the request summary, if available, or the initial request subject line and text.
• When converting a request history item to a new request, the email headers of that request update are now used to fill in the customer name and email address on the new request.
• The installer now accepts a pasted in license key instead of just a license file.
• The initial request placeholder tag now handled images embedded in the email.
• Added a summary language setting for AI summaries allowing either auto detection of the language based on the message content or a manually selected language.

Bug Fixes

• Fixed issue with the AI settings page not loading on installations that do not have internet access.
• Updated documentation URLs
• Fixed bug where the max search results setting could be set to a blank value, causing errors in request searches.
• Fixed bug when editing a predefined list custom field that contained special characters in the list values.
• Fixed display issue with reporting tags in category settings.
• Fixed issue with loading the backup templates from portals.
• Fixed bug where staff updates in certain cases showed a "from portal" message.
• Fixed issue where staff replies to notifications would not pass through attachments to the customer update.