Home → Release Notes → Release Notes → HelpSpot 5.6.9

1.18. HelpSpot 5.6.9

Updated: Apr 15 2026, 11:33 AM

Originally published 2025-08-18

New Features

• Added SMTP configuration options to mailbox command for improved email setup flexibility.
• Added AI summary field (sAISummary) to request API methods.
• Added semi-annually and annually options for recurring requests.
• Added support for negation of reporting tags condition in automation rules and filters.
• Added new setting to disable the automatic assignment of unassigned request to a staff member replying to a notification on the request.
• Redesigned system notification style for improved visibility and visual hierarchy.
• Added a feature to reopen a request if a email sending error occurs during the closing process.

Bug Fixes

• Fixed Graph API timeout issues when uploading large attachments.
• Fixed color display issues in the interface.
• Added sCID index for better performance.
• Fixed null queries on custom fields for private.request.search method.
• Fixed error message display when email_from in an API request is set to inactive mailbox.
• Fixed custom field date time double conversion when using placeholder tags.
• Fixed authentication error when SMTP settings are blank.
• Fixed SAML login redirect issue affecting Okta logins to the portal.
• Increased timeouts for Graph API message downloads and fetchmail job to handle larger messages.