Home → Release Notes → Release Notes → HelpSpot 5.6.12

1.20. HelpSpot 5.6.12

Updated: 15 Apr 2026, 11:33 AM EDT

Originally published 2025-12-03

New Features

• System Announcements: A new system for sending announcements in application to staff, controlled via a new Admin UI. This is especially useful if you need to make all staff aware of system issues, events coming up or other types of notifications. Read More...
• Staff Notification Templates: Added separate, customizable email templates for "Staff New Request Notifications" and "Staff Request Update Notifications," allowing for distinct messaging for staff.
• Email Recipient Handling: Added a new option to expand additional "To" recipients as "CC" recipients, ensuring all parties are visible on the thread.

Enhancements

• Audit Logging: Enhanced audit logging for fetchmail jobs, request deletions, and new request creation.
• Portal Form Validation: Added validation to make the request details field on the portal required.
• Double Submission Prevention: Safeguards were added to prevent double-clicking the submit button in the customer portal.
• API Enhancements: The apiGetRequest endpoint now includes the sAISummary field.

Bug Fixes

• Fixed sizing issue on uploaded logos in the portal.
• Fixed issue where token refresh timing out would cause an erroneous email sending error.
• Fixed a bug where custom IMAP ports were not being respected.
• Addressed a bug where event logs could be truncated.
• Fixed an issue where the "Last Updated By" column was not reflecting the actual last user.
• Fixed issue where 2FA QR codes were hard to scan in dark mode.
• Fixed an issue on Windows server where a file read error when analyzing the size of attachments would cause the email send to fail.
• Added a permissions group check on file attachment links to ensure the user accessing a file also has permissions to access the related request.
• Fixed a regression where the FullRequestHistory placeholder tag was not properly including images.
• Fixed an issue where angle brackets in email addresses were not being rendered properly in the CC field of the workspace.
• Fixed confirmation message when disabling HelpSpot AI.
• Fixed timeout when uploading attachments during console jobs.
• Fixed "hidden" status on KB chapters not immediately updating because of a missing cache bust.
• Added additional safeguards to prevent database connectivity issues from affecting automation rules.
• Fixed the image title/filename display in the request history when multiple images are uploaded.