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1.67. Version 1.5.0

New Features

• Filters are totally redesigned with dozens of new options and combinations. In addition, the new interface makes it much easier to see what conditions are defined. Viewable columns are now sortable, OR filtering, and much more.
• 3 tier SPAM filtration added to portal forms.
• Significant speed enhancements to batch operations in the queue's.
• My Queue now shows if a request has been replied to. This column can also be added to filters.
• Prepared responses are now group-able.
• Request notes can now be sent to external emails. For instance to ask for input from a vendor.
• The portal now accepts file uploads in the request submission form as well as displays them on the request check page.
• Requests can now be moved to the "trash". Trashed requests will be automatically deleted after 30 days (or less if configured to do so by the administrator)
• Age limits for re-opening requests. Emails for a request older than this limit will be turned into new requests.
• The request note text area now auto resizes as you type.
• Forum posts can now be spellchecked and can insert prepared responses and knowledge book links.
• Improved calendar selector for dates.
• After closing a request the user is now returned to the last queue they were in rather than to the closed request.
• Added 'Mark as spam' as option for mail rules.
• Improved caching mechanism for Internet Explorer speeds up page loading and fixes issues with old cache pages being shown when they shouldn't be.
• Live Lookup can now be called via HTTP POST.
• Added several new conditions to Automation.
• The Time Tracker is now available on new requests before submitting the request.
• Audio files are now embedded into the request history allowing one click playing.
• Support for MySQL 5
• Support for Microsoft SQL Server 2005
• Support for the PHP MySQLi interface.
• Support for IE7
• RSS feeds now use HTTP basic authentication for more secure access.
• Reordering of workspace columns, filter columns, and custom field lists now draggable for easy reordering.
• Filters now paginate when they hit the single page limit.
• Ability to run individual instances of tasks.php and tasks2.php for each mailbox/automation rule.
• Tasks.php debugging now shows more detail and speeds.
• The CC field can now be set from a prepared response.
• Time reports can now be filtered by all other request criteria like categories and status.
• Optimized email SPAM filter resulting in dramatically faster checking and learning.
• Status, category, and custom fields can now be set by passing values into the request page via GET.

Bug Fixes

• Fixed international character issues in time tracker and Live Refresh.
• Fixed time comparison conditions in Automation.
• Filtering on contacted via now works correctly.
• Assigned to Inbox is now remembered correctly in filters.
• Fixed error created in error log when using Live Refresh and the queue being called had 0 requests in it.
• Email notifications no longer sent when an email is detected to be SPAM.
• Fixed image rendering bug in knowledge book WYSIWYG editor.
• Fixed cookies so 2 different installations can safely share the same domain in different folders.
• Fixed bug on MS SQL Server where custom fields using predefined lists would leave a change note when they shouldn't.
• CSS change so that request notes which have strings more than 400px wide no longer pull interface to the right.
• User passwords now hidden from administrators.
• Limited access mode no longer shows unassigned categories in queue batch operation list.
• Printer friendly portal pages now correctly format HTML.
• Fixed Live Lookup link when customer ID was not numeric.
• Fixed bug in admin settings when trying to use Black Box auth before setting usernames.
• Added check for a new customer trying to upload a license with less named users than exist in their trial installation.