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Users Manual

HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

1. Welcome
2. The Workspace
- 2.1. Getting the Lay of the Land
3. Workspace: Left Navigation
4. Workspace: Request Grid
5. Workspace: Top Navigation
6. Filters
- 6.1. Filters Overview
- 6.2. CSV Export
7. The Request Page
8. Responses
- 8.1. Responses
- 8.2. Response Permissions
9. HelpSpot AI
- 9.1. AI Action Prompt Usage
- 9.2. AI Request History Translation
10. Knowledge Books
11. Reports
12. Customer Portal
Appendix: Feature In-Depths

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