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8.2. Response Permissions


HelpSpot Responses are predefined replies or templates that can be used to quickly address common inquiries or issues. This documentation covers the permissions and capabilities associated with editing and ownership of these responses.

Editing Permissions



Usable By

Ownership and Transfer

The owner of a response is the user who originally created it or the user to whom ownership has been transferred. There are two sets of users who can transfer ownership, the Current Owner or an Admin.

Transferring Ownership

Steps to Transfer Ownership

  1. Click on "Responses" from the main menu.
  2. Find and select the response you wish to edit.
  3. Scroll to the "Response Owner" field.
  4. Choose the new owner from the dropdown list.
  5. Click "Save" to confirm the changes.


Knowledge Tags

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