Knowledge Books

Getting Started A cheat sheet pointing out the most common configuration items to get you rolling.

Users Manual HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.

Installation and Upgrade Manual How to install and upgrade HelpSpot on your own server. Note: if you are using HelpSpot Cloud this documentation is not needed.

Admin Manual Everything you need for installation, upgrading, configuration and other advanced issues.

API Manual Complete documentation on all of the HelpSpot API's.

FAQ Answers to semi-random questions!

Thermostat / HelpSpot Integration This book documents the integration between HelpSpot and Thermostat.io for delivering NPS surveys to customers.