8.1. Public vs. Private
Knowledge books allow an organization to create documentation for their products/services. Books are organized with chapters and pages, providing a familiar structure for ease of navigation.
Throughout this section reference will be made to public and private knowledge books, the differences are:
- Public. Intended for Customers. These knowledge books are available via the portal and through the KB area within HelpSpot (by Staff only).
- Private. Intended for Staff only. These knowledge books are accessible only via the KB area within HelpSpot.