HomeUsers ManualKnowledge BooksAdding/Editing Books

10.2. Adding/Editing Books

Book Creation

Within the Knowledge area, books can be created via the Add a Book button.

During book creation, specify the book-level properties such as name, book editors and book type (public/private).

As soon as a public knowledge book is added it will be live on the portal. To prevent Customers from seeing partial books, select Yes to making your books private until you're ready to have them go live.

Ordering Books

Using the Books Order button, Users will be brought to a page to sort either the public or private books.

Editing & Deleting Books

All books (public and private) are listed on the left navigation. To edit any one of those books, click the title and use the edit book button within the book table of contents screen. The form to modify is the same as the one used to create the books. Keep in mind that when a book is deleted, all content within the book is deleted as well and cannot be recovered. When it's gone, it's gone!


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