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Knowledge Books
Getting StartedHome → Users Manual → Customer Portal → Knowledge Books and Forums
12.2. Knowledge Books and Forums
Knowledge Books
Public books are highlighted in four areas within the portal:
- The portal homepage lists the knowledge book pages editors highlighted during the creation process.
- On the portal homepage, those pages voted most helpful.
- The left navigation will list all public knowledge books.
- Searching can be done within knowledge books.
Once a knowledge book title has been clicked, readers are brought to the table of contents, which includes all live chapters/pages with editor-specified pages highlighted for the reader, if applicable.
Clicking on a page title will bring readers directly to the page content. Readers can vote on the helpfulness of a page. An aggregation of the most helpful pages from all public books is listed on the homepage.
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