The portal is the Customer-facing site for HelpSpot. It's designed to enable self-service and provide Customers with a centralize location for all support-related information/activities. From the portal Customers can:
While this manual uses one of the available default portal styles, it's important to note that HelpSpot's portal is fully customized; allowing consistency with the look of any company's website/intranet.
HelpSpot can support multiple (secondary) portals. This is used when separate customer facing support areas are needed. Configuration is done through the Administration area of the installation.
Given portal functionality is consistent across primary and secondary portals, the balance of this chapter will focus on the use of one, the primary, portal only.
When Customers enter the portal they'll see three distinct areas on the homepage