HomeUsers ManualWorkspace: Top NavigationAccessing Other Areas

5.1. Accessing Other Areas

Along the top, Users will find icons to access other areas of HelpSpot. Not all icons are available for all User levels.

Top navigation icons include:

Workspace The initial landing page, can be thought of as the hub of all request management within HelpSpot.
Knowledge Allows an organization to create documentation for their products/services.
Reports A comprehensive, customizable and graphical way to monitor the activity on your help desk.
Responses Allows for the creation of response macros that can be used in requests in addition to scheduled requests.
Admin The administrative area where HelpSpot is configured and business rules are created.
Access the advanced search tool
Access customer facing portals
Access personal staff settings and configuration options.
Subsequent chapters discuss each area in-depth.

Related Pages
This page was: Helpful | Not Helpful