5.1. Accessing Other Areas
Along the top, Users will find icons to access other areas of HelpSpot. Not all icons are available for all User levels.
Top navigation icons include:
|Workspace||The initial landing page, can be thought of as the hub of all request management within HelpSpot.|
|Knowledge||Allows an organization to create documentation for their products/services.|
|Reports||A comprehensive, customizable and graphical way to monitor the activity on your help desk.|
|Responses||Allows for the creation of response macros that can be used in requests in addition to scheduled requests.|
|Admin||The administrative area where HelpSpot is configured and business rules are created.|
|Access the advanced search tool|
|Access customer facing portals|
|Access personal staff settings and configuration options.|
Subsequent chapters discuss each area in-depth.