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5.4. Subscriptions & Reminders Lists
Users can follow changes made to requests that aren't assigned to them by opting to subscribe to a request. In any request that a user is not currently assigned, they can use the star icon next to the request id to subscribe to notifications on future updates.
As the assigned user of a request you can also subscribe another user to the request using the option in the staff notification area of the request.
From the request page of an individual request, Users can set a reminder. Reminders are emailed at the designated date/time to selected Users and are listed under the reminders area of the workspace.
Managing Subscriptions and Reminders
Both subscriptions as reminders can be accessed for a given user by clicking on the user menu. Subscription and reminders can be removed from this screen.