HomeUsers ManualThe Request PageRequest Note Hotkey Autocomplete

7.4. Request Note Hotkey Autocomplete

There are several autocomplete hotkeys that can be activated in the note editor. After a hotkey is entered in the editor, continue to type the search term desired to bring up the menu of matching options.

Hotkey Action
@ Allows staff members to be tagged by name in a request note. Tagged staff members will receive a notification.
# Inserts responses by title.
$ Inserts placeholder variables.

The video below covers how to use each of these hotkey combinations.

Knowledge Tags

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