Email Template Tags Reference

Email templates can process a variety of template tags. These tags can be typed directly into the template or they can be selected from the tag selector dropdown below the template editor box. Below is a reference to all the available tags. See the Email Templates document for more information on how to edit email templates.

##REQUESTCHECKURL## The URL to check the request.
##ACCESSKEY## Access key. This is the key that is used by a customer to access tickets in the portal. 
##MESSAGE## The note body of the current note.
##FULLPUBLICHISTORYEX## Outputs the full public history of notes not including the current note.
##FULLPUBLICHISTORY## Outputs the full public history of notes including the current note.
##LASTCUSTOMERNOTE## Outputs the last note by the customer.
##REQUESTID## The Request ID generated by HelpSpot for this request.
##REPLYABOVE## This outputs the "Reply Above" Text that is defined in the Replay Above template.
##PORTAL_EMAIL## The email address the customer can use to login to the portal to view their request.
##PORTAL_PASSWORD## The password the customer can use to login to the portal to view their request.
##CUSTOMERFIRST## Customer first name
##CUSTOMERLAST## Customer last name
##CUSTOMERID## Customer ID
##CUSTOMEREMAIL## Customer email
##CUSTOMERPHONE## Customer phone
##STATUS## The current status of the request.
##CATEGORY## The category assigned to the request.
##URGENT## Returns if the request is marked as urgent.
##OPEN_CLOSED## Returns if the ticket is currently open or closed.
##DATE_OPENED## Date Opened
##DATE_NOW## The current date/time
##ASSIGNED_FIRST## Assigned staff member: first name
##ASSIGNED_LAST## Assigned staff member: last name
##ASSIGNED_EMAIL## Assigned staff member: email
##ASSIGNED_PHONE## Assigned staff member: phone
##LOGGED_IN_FIRST## Logged in staff member: first name
##LOGGED_IN_LAST## Logged in staff member: last name
##LOGGED_IN_EMAIL## Logged in staff member: email
##LOGGED_IN_PHONE## Logged in staff member: phone
##SUBJECT## Original mail subject line
##INITIALREQUEST## This returns the initial (first) request note.
##ORGNAME## The organization name for the helpspot instance as defined in the Admin area.
##HELPDESKURL## Help Desk URL
##REQUESTFORMURL## Request Form URL
##REQUESTCHECKURL## Request Check URL
##KNOWLEDGEBOOKURL## Knowledge Book URL
##FORUMURL## Forum URL
##Custom1## Each custom field can be referenced by it's ID in the format "##CustomID" where ID is the actual ID number.

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