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12.4. Section 508

Section 508

Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires federal agencies to develop, procure, maintain and use information and communications technology (ICT) that is accessible to people with disabilities - regardless of whether or not they work for the federal government. The US Access Board established the Section 508 standards that implement the law and provides the requirements for accessibility. You can read more about it from the official section508.gov website. 

The public-facing portal of HelpSpot is fully 508 compliant, we use a tool called WAVE that is developed by WebAIM. This tool creates a report showing any errors with the code markup, any contrast errors, and more. You can see the results from running this on the portal home page as we have below: 

The HelpSpot portal is also fully customizable and you can modify and change every part of it to not only match your brand but also address any regulations you need to meet. 

The customer portal is the area of HelpSpot that your customers use to submit requests and view your documentation. Being fully 508 compliant ensure that all your customers are able to reliable access the portal.

HelpSpot Agent Interface

The HelpSpot agent interface is the 'app' part of HelpSpot where your support agents can manage incoming requests. This area is much more technically complicated and is only partially 508 compliant at this time, though it's an area we continue to improve each release.

This part of HelpSpot is only used by agents of the system, end customers never access this area.

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