1.1. Do you have a Resellers Program?

At this time we do not have a resellers program.   However we do have a partner program. You can find the details on this program here https://www.helpspot.com/partner In addition, we do have many consultants who suggest HelpSpot to their customers, and charge service fees on setup, upgrades, & customization.    

1.2. How do I purchase additional licenses?

You can purchase additional licenses at any time.   Simply go to Helpspot's store and login with your email address and store password. If you don't know your password you can reset it on the login screen.

Once the transaction is completed and a the PO or payment has been received HelpSpot cloud customers will have a new license automatically applied to their HelpSpot instance. If your account is self-hosted a new license key will be sent via email to the primary contact's email address. This license must be uploaded into your installation before the changes are reflected.

To upload your license file:

• Save the license file on to your local machine.
• Within the HelpSpot interface, go to Admin > License area Click on the browse button and navigate to where you saved your license file.
• Select the license file and click Open.

1.3. Adding A User To Your Organization

Adding team members to your HelpSpot store account allows your colleagues to manage subscriptions, view invoices, and update billing information. This guide provides a step-by-step walkthrough of the invitation process.

Adding a New User to Your Organization

1. Access the Store Portal

Navigate to store.helpspot.com and log in.

2. Navigate to Organization Settings

• Locate the Organization Selector in the top bar then  Select Organization Settings 
  

3. Send the Invitation

• Scroll down the page until you reach the Add Member section.

• In the provided field, enter the email address of the person you wish to add.

• Click the Add button.
  

What Happens Next?

Now that the team member has been added they can go to https://store.helpspot.com and generate an email to login for the first time.