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4.3. API Error Codes

This page lists the error codes that may be returned by the HelpSpot Web Service API. Details on the XML format of errors is available on the API Basics page.

ID	Error Message
001	Authentication information not sent
002	User authentication failed
003	Too many failed login attempts. Please wait a minute and try again
101	Required parameter ### not supplied (custom field parameters are considered required if they are included in an API call)
102	Valid access key required
103	Valid request ID required
104	Email or password not valid
105	Valid email required
201	Invalid method provided
202	Could not create topic
203	Forum is closed
204	Could not create post
205	Topic ID does not exist
206	Could not create request
207	Could not create request: ###
208	Request has been merged
209	Time event could not be added
210	Request could not be updated
211	Password could not be updated
212	Could not update request: ###
213	Could not merge requests
301	Trial expired
302	Maintenance mode enabled
303	private.customer.getPasswordByEmail has been removed as passwords are no longer stored in a way that are accessible by the system

If the API type being accessed (public/private) is not enabled in Admin->Settings the following errors will be returned.

Type	Message
Public	Public API not enabled
Private	Private API not enabled

 

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