Home → Release Notes → Version 2 → Version 2.6.0

4.7. Version 2.6.0

Updated: 10 Jun 2024, 04:20 PM EDT

2.6.0: Feature Highlights

• 56: Feature - Smart assignment. When re-assigning a request to a category the staffer is part of the assigned to box will default to the staffer rather than the default user.
• 384: Feature - Multilevel response grouping
• 417: Feature - Live request access status. Staff are warned when entering a request another user is viewing or editing.
• 428: Feature - Request histories can now display a full history, just notes, just public notes, or files. The setting is saved until it is changed by the staffer (setting is unique to each user)
• 607: Feature - Significant filter speed improvements. Especially for reporting tags and full text searches on the MySQL database
• 633: Feature - Integrated iPhone interface
• 768: Feature - Filter view request quick menu for viewing request history from the Workspace
• 753: Feature - Added indicator to visually confirm when an email will be sent to a customer on the request screen
• 787: Feature - Specific column widths can now be specified in filters
• 823: Feature - Added support for reCAPTCHA as a captcha type in the portal
• 869: Feature - Per mailbox public and external note email templates for easy support of different mailbox domains.
• 871: Feature - Filter counts are now cached for 5 minutes by default (setting in Admin->Settings->System). Caching dramatically reduces the number of queries per page in filter heavy installations.
• 928: Feature - Multi-portal support. Create unlimited portals for different websites all managed by one HelpSpot instance.

2.6.0: Features and Bugs

• 164: Feature - Option to quote all public history
• 566: Feature - Forwarded email parsing now requires the subject line to contain a special command: ##forward:true##
• 568: Feature - Added "van:" as another "from" to search for in email forward parser
• 585: Feature - Option to show the SQL of a filter on the filter creation/edit screen
• 615: Feature - Default the create filter batch option to unchecked
• 628: Feature - API: allow override of fNoteIsHTML
• 665: Feature - Request Push API: Assigned user and logged in user information sent. Live Lookup API: logged in user information sent with api call.
• 668: Feature - Mailbox option to use a staff member name in the from emails of public notes instead of generic mailbox name
• 645: Feature - Pass fUserType value in Live Lookup API so results returned can be tailored to user level
• 678: Feature - Added notification suppression option to automation rules
• 679: Feature - Added email template placeholders for opened date and current time
• 687: Feature - Move to inbox option for automation rules
• 700: Feature - Added setting to turn off auto reply on portal form requests
• 701: Feature - New filter column which displays who's currently viewing/editing a request
• 716: Feature - Filter "take it" column now works like the built in inbox "take it" column
• 722: Feature - Add an "is not spam" action to mail rules
• 727: Feature - Upgraded wysiwyg to latest version
• 728: Feature - Show count of currently open requests for a customer on the request screen
• 732: Feature - Added ability to merge a request from the history tab
• 734: Feature - Added logged in user placeholders
• 741: Feature - Automation rule option to only run rule if it's directly called, not when tasks2.php is called without an ID (as normal)
• 758: Feature - New API method of private.request.merge
• 760: Feature - Added option to group merge from filters
• 766: Feature - Save As option for responses and filters to quickly base a new response/filter off of an existing one
• 767: Feature - Links in the request history to external sites now open in a window without leaving the request screen
• 779: Feature - Menu option to link directly to a specific request history note
• 781: Feature - API: private.request.search now accepts date parameters
• 785: Feature - Added "active" status to "change status" drop down in filters
• 786: Feature - Filters now have the option for grouped and/or conditions
• 796: Feature - Option to convert a request history item into a new request
• 812: Feature - Added a Request Push API action to automation rules
• 817: Feature - Added hidden config.php setting which allows SSL MySQL connections
• 819: Feature - When clicking "update and close" with the status still "active" a quick popup will appear allowing a status selection without the need to scroll.
• 864: Feature - Added Getting Started menu
• 897: Feature - Significant improvements in client CPU and Memory utilization in all browsers
• 902: Feature - Added xPersonOpenedBy to private.request.create
• 931: Feature - Email table of results will no longer send an email if no requests match the rule
• 933: Feature - Added ability to move chapters between books
• 828: Bug - Adding a mailbox incorrectly showed an "edited" message
• 821: Bug - Flash movies uploaded into the knowledge books may not display correctly for visitors using Flash 10
• 806: Bug - Editing a KB name or description causes order to be set to 0
• 808: Bug - Remove formatted text (Markdown) escape characters from text versions of emails
• 809: Bug - Leave attached .eml files as attachments instead of parsing them as part of the mail body
• 792: Bug - Add tag button in Safari submits form when it should not
• 783: Bug - Portal requests show a RE in excel download of filters when they should not
• 747: Bug - Line breaks are now stripped from drill down option lists
• 748: Bug - The batch request form no longer forces required custom fields to be changed
• 750: Bug - Spaces at the end of an email address cause emails to fail
• 752: Bug - tasks2.php no longer outputs any text
• 739: Bug - Creating a request with no note causes odd character dump in request history
• 713: Bug - Private API returns a basic auth header in addition to the xml failure notice
• 714: Bug - Formatted text content now used directly for text part of emails
• 723: Bug - Internet Explorer would append responses to top of screen instead of the note box in some instances
• 724: Bug - A login box appears in the draft save area of the request screen if the user is logged out while working a request
• 703: Bug - Mail rule headers now default to "contain" instead of "is"
• 706: Bug - Search fields now trim whitespace
• 711: Bug - Safari could not set public api return values in settings
• 680: Bug - When choosing a relative comparison operator in an automation rule the time field would not hide
• 647: Bug - kb.getToc now wraps pages with a pages tag for easier parsing (existing code that uses this method may need updating)
• 669: Bug - Multi-word searching in Postgres would not return results
• 671: Bug - Improperly formatted email messages caused attachments to not be imported properly
• 677: Bug - On some configurations files with no mimetypes would not be saved to the database
• 635: Bug - Custom field dates in automation rules show timestamp
• 639: Bug - private.request.search does not return tnote
• 629: Bug - Subject line shows on non-email created requests
• 631: Bug - Black Box Portal authentication may not work in some cases
• 618: Bug - Umlaut in subject line forces requests to always be created, never appended to existing
• 619: Bug - Original Note tag will send back a private note on a manually entered request with the first note as a private note
• 623: Bug - Files could not be uploaded via request.update method
• 624: Bug - Group files in request.get into a tag for easier parsing
• 627: Bug - Certain emails become stuck due to spam check
• 586: Bug - Change filter condition so that both checked and unchecked can be found
• 600: Bug - Apostrophe in knowledge book page title makes them not insertable into note box
• 582: Bug - Reporting tags don't show when editing a response on IE
• 584: Bug - Emails with multiple CC's can stretch page
• 567: Bug - First result of Live Lookup result with multiple entries sometimes not shown
• 173: Bug - Space character can get through on a CC and breaks javascript
• 564: Bug - Email template tags don't insert in FireFox 3
• 878: Bug - Borders added to images in the knowledge books would not be displayed
• 879: Bug - Login check did not work for new request screen
• 939: Bug - Downloads over SSL on request check page fail to IE
• 955: Bug - Request Push to SQL Server 2008 fails when Push() does not return a value