Home → Release Notes → Version 2 → Version 2.6.1

4.6. Version 2.6.1

Updated: 24 Aug 2026, 09:38 PM EDT

• 968: Feature - Added hidden setting to disable auto linking of shortcuts (r: f: k:) in note field
• 973: Feature - Hidden setting to set a maximum image size to attempt to thumbnail in the request history
• 981: Feature - Option to open request history search results in a new window
• 984: Feature - Added a reporting tags column for filters
• 990: Feature - Phone numbers in the iPhone UI are now clickable in the customer information area
• 957: Bug - Merging generates an email to user doing the merge even if it's same person
• 970: Bug - Clicking update request now auto submits time if time clock is running
• 974: Bug - Installations running over SSL can show insecure items error when accessing request page
• 975: Bug - Formatted text box and plain text note box would not auto resize
• 982: Bug - Spellchecking with the wysiwyg enabled did not work
• 991: Bug - iPhone UI is now faster due to removal of transitions
• 992: Bug - iPhone UI now correctly links to knowledge book pages
• 993: Bug - Editing an automation rule can cause an "operation aborted" error in IE
• 999: Bug - Workspace quick menu sometimes would remain stuck on "loading..." while trying to view request details
• 1000: Bug - Fix improperly decoded attachment extensions
• 1001: Bug - Setting a note to public via a response and attempting to set the subject line and CC fails
• 1002: Bug - Certain filter conditions if used on their own may incorrectly return all requests if no requests match the condition