Home → Release Notes → Version 2 → Version 2.6.3

4.4. Version 2.6.3

Updated: 28 Sep 2026, 11:06 PM EDT

• 1024: Feature - Installer.php now does additional checks for proper database permissions and errors during upgrades
• 1025: Feature - kb.getBookTOC and kb.getPage now return information on related pages.
• 1033: Feature - Installer.php now automatically puts the system in maintenance mode when doing an upgrade (after upgrade button pushed) and turns off maintenance mode when complete
• 1050: Feature - The email tag ##forward:true## is now accepted in the body of the message as well as the subject line
• 1052: Feature - The request history option menu now stays open longer
• 1058: Feature - Added a button to clear stuck emails allowing the system to retry downloading them
• 1060: Feature - Added cHD_TAKEIT_DOCHECK hidden setting to allow Take It button to bypass assigned to check and directly assign to clicker
• 1013: Bug - New Level 2 users could be created and defaulted to a filter they didn't have access to in some configurations
• 1014: Bug - IE sometimes shows browser security warning on admin page
• 1015: Bug - In some cases Windows Installer did not correctly set the tmp directory to writable causing email attachments to fail
• 1020: Bug - IE could show an "out of memory" browser error on preferences page
• 1021: Bug - Closed requests had a javascript error in IE
• 1022: Bug - private.request.get now returns the merged request if the request has been merged
• 1032: Bug - HTML H2 tags did not display correctly in preview mode
• 1036: Bug - Force table locking in MySQL when doing merges to prevent a situation where both requests in a merge if called simultaneously to merge into each other could be deleted
• 1038: Bug - Closed requests showed request history based on "notes" preference so would show notes only if that preference was set. Now shows all history items regardless of setting.
• 1039: Bug - Drill down data in filter grid did not display properly in all cases
• 1044: Bug - Windows installer could fail to install the Zend Optimizer for new installations in some cases
• 1053: Bug - Malformed email can cause only the first line or two of an email to be displayed
• 1055: Bug - Fixed rare bug where if the database has an error two new requests could be merged into one
• 1056: Bug - Fixed issues with custom field creation when database user does not have alter permissions in MySQL