Home → Release Notes → Version 2 → Version 2.7.0

4.3. Version 2.7.0

Updated: 26 Sep 2026, 12:52 AM EDT

For screenshots of several new features visit our What's New page.

2.7.0: Feature Highlights

• 108: Feature - Global BCC option, so all public note emails (optionally all outbound email) can be BCC'd to a specified address.
• 1128: Feature - New advanced search interface with optional filter creation
• 1108: Feature - New report: Speed to first response
• 1139: Feature - New tab widget allows a question/feedback form to easily be added to any webpage or site
• 1240: Feature - Added email tag which will insert the complete public history of a request
• 1297: Feature - Added ability to re-attach an attachment in the request history
• 604: Feature - Added a simple address book for commonly used email addresses. Integrated with Live Lookup for global address book functionality.
• 1310: Feature - Added assignment chain management. It's now possible to search/filter the full history of all users who have ever been assigned a request (works going forward after upgrade).

2.7.0: Features and Bugs

• 121: Feature - When doing a batch response any people currently CC'd will be CC'd on the batch reply
• 1074: Feature - Improved image caching
• 1123: Feature - Framed portal pages would work inconsistently in some IE versions
• 1124: Feature - Added US Cellular and Telstra to SMS list
• 1126: Feature - Responses are no longer required to have a note
• 1131: Feature - Responses can now set "send from" and "TO"
• 1109: Feature - Filter/Report exporting now done in CSV for wider compatibility
• 1157: Feature - Improved request history search speed
• 1145: Feature - API method private.request.search can now search on xPersonAssignedTo
• 1187: Feature - "Currently Viewing" notification on request screen now less obtrusive, continually viewable and updates in real time
• 1208: Feature - Live Lookup now passes the request ID in it's call
• 1221: Feature - Added ability to set the contact type via the API creation methods
• 1251: Feature - Added button to clear error table
• 1252: Feature - Added check for shell_exec when using command line Live Lookup
• 1194: Feature - Added ability to repair MySQL tables from the system information screen
• 1296: Feature - Each request history item now has a "forward" command which will quote the note, set the subject, and re-attach any files in the note
• 503: Bug - Changed wysiwyg to use raw encoding to true characters are stored in database
• 1080: Bug - HTML tags not stripped from RSS titles
• 1088: Bug - Removed inactive users from time tracker selection list
• 1092: Bug - Fixed bug where IE7 users could sometimes not take an urgent request from the Inbox
• 1101: Bug - Numeric custom fields would log changes from/to nothing
• 1104: Bug - When uploading multiple attachments via the api, ones beyond the first would not upload correctly
• 1159: Bug - Added logic to prevent workspace from stretching on long strings of characters
• 1163: Bug - Fixed email_staff option in API which would not email selected staff
• 1166: Bug - An apostrophe as the leading character of a customer name would cause the request not to update
• 1170: Bug - Improved email validation
• 1171: Bug - Portal black box now creates accounts for unknown but valid users as the default system does
• 1175: Bug - When using the option to write attachments to disk the process would sometimes failover to DB when it shouldn't
• 1142: Bug - Removed encoded HTML characters from text staff notification emails
• 1143: Bug - Drill down custom field data was not available in API results
• 1119: Bug - Using make note public on an HTML email could break the layout of the request.
• 1113: Bug - The request push details link did not work on closed requests
• 1114: Bug - Responses would be erased in some browsers if enter was hit directly after insertion
• 1276: Bug - Prevent email ID prefix from containing anything but letters
• 1286: Bug - View request link in emails could have wrong URL
• 1292: Bug - Email table of results rule action in some cases may not remember the correct person to email
• 1243: Bug - Increased size of the sReplyName field
• 1257: Bug - Fixed wrong path to attachment images in secondary portals
• 1262: Bug - Clarified notes on MSSQL wild card searches
• 1263: Bug - Private api method private.request.create could not add reporting tags
• 1223: Bug - Mail rules would not always match subject lines properly if they were encoded
• 1229: Bug - Remove currently out of office users from list of those who can be set as a person to forward to while out of office.
• 1231: Bug - "additional" hidden portal form field would not submit text in some configurations
• 1237: Bug - Added check to ensure at least 1 staff member is added to a category
• 1211: Bug - The date opened placeholder did not show the correct date, it showed the current date.
• 1213: Bug - Command clicking a request ID would not open it in a new window
• 1190: Bug - Long lists of reporting tags would sometimes fail to reorder correctly
• 1146: Bug - Print view shows custom fields which are not part of the requests currently selected category.
• 1148: Bug - Fixed issue with special characters in drill down fields
• 1152: Bug - Add check to make sure the SMS field is filled in if checking off SMS notification options
• 1156: Bug - Installs with many custom fields could not fully use Live Lookup due to the use of GET to transmit the information, switched to POST
• 1321: Bug - Private api method private.request.getCategories returned all reporting tags for each category
• 1314: Bug - Clicking update and close in Google Chrome Mac crashes if status is not already selected
• 1315: Bug - Secondary portal forums send emails from the default system account instead of the secondary portals selected account.
• 1304: Bug - IE could receive a blocking javascript error on Rules pages