Home → Release Notes → Version 2 → Version 2.7.2

4.1. Version 2.7.2

Updated: 16 Sep 2026, 10:18 PM EDT

2.7.2: Features and Bugs

• 1423: Feature - Added support for line breaks in widget text
• 1457: Feature - Added xPortal ID option to create.request and private.create.request
• 1459: Feature - Added mailbox account name placeholder for last, first
• 1468: Feature - Upgraded TinyMCE (wysiwyg editor) to 3.3.8
• 1474: Feature - Replaced the last customer email tag with last customer note (your templates will automatically be updated). This now replies with the last note of any type not just emails, so portal updates, API generated updates, etc.
• 1479: Feature - Added reportingTags parameter to private.request.search
• 1484: Feature - Added 2 indexes to HS_Request to improve speed on certain filter conditions
• 1478: Bug - On Windows the Black Box Username field could default to a blank space instead of empty
• 1470: Bug - Prevented an unneeded update query in the Workspace
• 1465: Bug - UTF8 control characters in an email could break API XML
• 1467: Bug - Updating global email templates could overwrite custom mailbox templates
• 1448: Bug - Numerci and Decimal custom fields did not accept 0 on the portal form
• 1451: Bug - KB Pages with only table tags would have
  added to them
• 1452: Bug - Required checkbox fields now checked via javascript as other required fields are
• 1453: Bug - Auto response email template could not correctly display CSS
• 1455: Bug - Could not download a report as CSV where open/closed was set to closed
• 1336: Bug - Push requests could not be logged when using Postgres DB
• 1337: Bug - Postgres DB installations wouldn't list request history on portal when using customer ID display option
• 1342: Bug - Drill down lists could not be edited if they contained certain special characters
• 1348: Bug - Speed to first response report can sometimes count merged requests as negative values
• 1349: Bug - The email_staff parameter in private.request.create did not work as expected
• 1359: Bug - Batch request could fail on pasted text with bad characters