Home → Admin Manual → Customizing HelpSpot → Populating Customer Information via Links

5.5. Populating Customer Information via Links

Creating links to the admin

Some customers find it convenient to add an HTML link to their other customer data systems, which allows them to open a new HelpSpot request. The URL you should use for this is below:

http://your-helpspot-url/admin.php?pg=request

In addition, it's possible to pass in customer information so that the customer information form fields will be pre-filled in. You may pass in the following fields via the URL.

URL Variable	Description
sUserId	Unique customer ID
sEmail	Email address
sFirstName	First name
sLastName	Last name
sPhone	Phone number
tBody	The text for the note field
xCategory	Put the ID of the category to be selected
xStatus	Put the ID of the status to be selected

An example:

http://your-helpspot-url/admin.php?pg=request&sUserId=12345&sEmail=tsmith@company.com&sFirstName=Tim&sLastName=Smith&sPhone=8451234567

Creating links to the portal

The portal's request form may also be populated with data via links. In addition to the above variables that can be passed in, the following are valid for the portal form.

URL Variable	Description
fullname	A persons full name: "Todd Smith"
sEmail	An email address
simple	The textarea when using the simple format for the form (the default format)
Custom#	A custom field value where # is
fUrgent	Set urgency. 1 for urgent, 0 for not.
additional	Populates a hidden field that will be submitted with the request and appended to note.

An example:

http://your-helpspot-url/index.php?pg=request&fullname=todd%20jones

Knowledge Tags

Tricks  /