Home → Admin Manual → Customizing HelpSpot → Time Tracking

5.7. Time Tracking

To enable time tracking go to Admin->Settings and click the Time Tracking bar. Set enabled to Yes and save the settings. Each request (after it's created) will now have a time tracking bar at the top for managing that requests time.

Other Time Tracking Tips

• Time can be entered in normal time format hh:mm or in decimal form 1.5, 4.25
• You can add a time column to your custom filters to see how much time was spent on each request right from the workspace.
• After enabling time tracking 2 new reports will be available under the reports tab which allow for time reporting by customer and staff.
• There is a preference in each users settings to default the time tracker box to open.

Knowledge Tags

Time Tracking  /