Home → FAQ → Licensing → How do I purchase additional licenses?

1.1. How do I purchase additional licenses?

You can purchase additional licenses at any time.   Simply go to Helpspot's store and login with your email address and store password. If you don't know your password you can reset it on the login screen.

Once the transaction is completed and a the PO or payment has been received HelpSpot cloud customers will have a new license automatically applied to their HelpSpot instance. If your account is self-hosted a new license key will be sent via email to the primary contact's email address. This license must be uploaded into your installation before the changes are reflected.

To upload your license file:

• Save the license file on to your local machine.
• Within the HelpSpot interface, go to Admin > License area Click on the browse button and navigate to where you saved your license file.
• Select the license file and click Open.