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1.3. How do I purchase additional licenses?

Updated: 12 Oct 2026, 01:05 PM EDT

You can purchase additional licenses at any time. Simply go to HelpSpot's store and log in with your email address. A login link is emailed to you.

Once the transaction is completed and the PO or payment has been received, HelpSpot Cloud customers will have the new license automatically applied to their HelpSpot instance. If your account is self-hosted, the new license file is emailed to every member of your store organization who has the product email preference turned on, and can also be downloaded any time from store.helpspot.com. This license must be uploaded into your installation before the changes are reflected. See Who receives the HelpSpot license file email, and how to add someone.

To upload your license file:

1. Save the license file to your local machine.
2. In HelpSpot, go to Admin and find the Upload a New License box.
3. Click Choose File, select the license file, and click Open.

Full steps: Installing A New License File.

Knowledge Tags

Support  /  Additional Licenses  /  Renewal  /