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1.20. Version 4.0.17

Enhancements

• Add ability for email templates to include "tel:" and "sms:" links.
• Added "Next 7/14/30/90/365 Days" to date conditions in filters and rules
• Options to connect to MySQL via SSL
• Security Improvements

Fixes:

• The closing date wasn't being set when creating a brand new request and closing it.
• In the portal, inline image attachments pointed to the wrong location. 
• Fixed tabindex on the request screen for drill down extra fields.
• Improved the performance of the filter management admin screen
• First Response Speed (biz hours) in filters had incorrect time.
• Validation check to prevent using the same email for mailboxes and staff. 
• Fixed opening image attachments in a modal window on closed requests.
• Updated HelpSpot Windows installer to fix issue where customers on alternate drives (not the C:\) had issues updating.