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6.1. Webhooks Overview

Webhooks help connect a HelpSpot installation to other systems. While these connections were always possible using the HelpSpot API, webhooks make it easier to do and allow for the connections to occur in real-time. Webhooks can be called when a set of conditions are met in a trigger, automation rule or a mail rule. Webhooks appear as an action in the interface for setting up each of these types of automations.  

Webhook actions only require one parameter, the url of the receiving web hook script. HelpSpot sends all the information it has about the request to the URL you specify, including the customer, the note body, custom fields, and more. Webhook execution is logged in the request history, so tracking calls to a webhook is easy.

You can find an example implementation of using web hooks to send notifications to Slack on GitHub.