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1.11. Version 4.0.21

Internal Changes

• When an email comes in with only a single name in the email header we now treat that name as the first name rather than the last name.

Bug Fixes

• Fixed round-robin assignments going to deleted staff
• Fixed issue where blank SMS notifications may be received
• Fixed issue where plaintext emails may be marked has html in email headers
• Fixed bug where attachments/files may not be retrieved from the filesystem or SqlServer correctly
• Fixed issue where replying to staff notifications set the response to private.
• Fixed filenames for download that may not have ascii-only characters
• Fixed issues where email replies may mistakenly be marked as private
• Changed WYSIWYG to not attempt to change URLs, which affected Windows local file paths
• When editing staff account ensure the secondary email is entered when checking send notifications to secondary email. 
• If sending a reply fails reopen the request and show the error.
• Fixed address book issue where clicking a letter wouldn't scroll to the correct location. 
• Fixed database error when sorting reminders.
• Fixed issue with API kb searching setting the wrong root tag if Sphinx installed.

Enhancements

• Added the ability to turn off gravatar photos. See the hidden settings page for instructions.
• Text Custom fields now use the number entered as the column size. 
• Admin now requires you to confirm the email address when editing a user 
• Updated database library for usage with Windows installer upgrade, which uses PHP 5.6 (as of 4.0.20) and related SqlServer drivers