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11.1. How to Use a Custom Domain Name with HelpSpot Cloud Instance

If you're looking to use a custom domain name with your HelpSpot cloud instance, there are a few steps you need to follow. Here's what you need to do:

1. Create a new request at https://support.helpspot.com/index.php?pg=request: This is the first step in the process. Contacting customer support will get you in touch with the right people who can help you set up your custom domain name.
2. Request a static IP: Customer support will provide you with the static IP of your instance. This IP is required to point the A record of your domain name at.
3. Point the A record of your domain name: Once you have the static IP, you'll need to point the A record of your domain name at it. This is typically done through your domain registrar's control panel.
4. Notify your support contact: Once you've pointed the A record of your domain name, you'll need to let your support contact know. They will then swap your HelpSpot configuration and issue an SSL certificate for your domain.

And that's it! With these four steps, you'll be able to use a custom domain name with your HelpSpot cloud instance. If you have any questions or need assistance, don't hesitate to reach out to our support team at https://support.helpspot.com/index.php?pg=request.