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3.6. Customer Portal LDAP/AD Authentication

LDAP (Lightweight Directory Access Protocol) allows you to authenticate users of your customer portal against an Active Directory or other LDAP-based directory. Follow these steps to configure LDAP authentication in your HelpSpot application.

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Steps to Configure LDAP Authentication

1. Access the LDAP Configuration Settings

1. Log in to your HelpSpot admin dashboard.
2. Navigate to Admin in the top menu bar.
3. In the left-hand sidebar, expand Customer Tools and click on Portal.
4. Scroll down to the Portal Authentication Settings section and select LDAP/Active Directory from the Request History Login Type dropdown.

2. Enter LDAP Configuration Details

You will need to enter the following details in the LDAP/Active Directory section:

Account Suffix

• Example: @mydomain.local
• This is typically the domain name your Active Directory is associated with. It is not always needed depending on configuration.

Base DN

• Example: DC=mydomain,DC=local
• The Base DN (Distinguished Name) is the starting point for your LDAP queries, defining where in the directory tree your users are located.

Domain Controller

• Example: dc01.mydomain.local
• Enter the hostname or IP address of your domain controller.

Use SSL

• Check this box if your LDAP server is configured to use SSL (LDAPS).

Use TLS

• Check this box if your LDAP server is configured to use TLS for secure communication.

Custom CA Certificate

• If your LDAP server requires a custom Certificate Authority (CA) certificate, provide the path to the certificate file here.