Home → Release Notes → Version 4 → HelpSpot 4.6.10

2.42. HelpSpot 4.6.10

Updated: 15 Apr 2026, 11:19 AM EDT

Originally published 2017-07-11

Recent Requirement Changes

---

• HelpSpot now requires at least PHP 5.6 or PHP 7
• HelpSpot database requirements MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Enhancements

• Responses search now displays folders in order to make identifying the appropriate response easier.
• Installers now default to database based full text search
• Date / Time columns now available for opening and closing dates in filters.

Bug Fixes

• The cHD_TAKEIT_DOCHECK now works with filters.
• The installer now checks for php 5.6 as the minimum version.
• Out of Office now properly redirects requests that are open in a staff member’s queue if they are updated.
• Deactivating a staff member now moves their open requests to the inbox.
• Fixed bug where custom date field filters could be off by 1 day.
• Fixed mime type handling for less common Excel file types
• Updated the WYSIWYG editor to version 2.2.1.59 to correct the cursor placement issue after pasting among other fixes.
• Adjusted how the WYSIWYG loads to help prevent loading failures.
• Reducing memory usage for CSV request event report.
• Fixed business hours calculation issue on first response speed.
• Fixed bug that would disallow “0” being entered as a value in a text custom field.
• Fixed the styling on the drag and drop upload status dialog
• Fixed bug with ordering by date criteria in filters. It now works as expected with date based groupings.
• Fixed bug with UTF8 characters in email header spam reports preventing emails from importing.
• Fixed PgSQL full text search issues.
• Fixed bug where custom fields could be edited to erase their title
• Fixed character set handling in response reports
• Fixed file handling for files with jgep instead of jpg file extensions