Home → Release Notes → Release Notes → HelpSpot 5.0.65

1.95. HelpSpot 5.0.65

Updated: 15 Apr 2026, 11:24 AM EDT

Originally published 2021-01-28

Potentially Breaking Changes Upgrading From Version 4

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• Read through the upgrade documentation found here before continuing as there are a number of major changes.
• Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (https://www.discourse.org/).
• Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
• Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
• Custom portal templates need to be updated

Bug Fixes

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• Fixed issue with report export for matrix reports
• Portal accessibility improvements
• Fixed issue where the archive function on mailboxes was unable to be toggled off.
• Migrate portals command updated for potential user input issues on Windows
• Fixed int overflow error when using date set criteria on SQL Server
• Removed unneeded portal files
• Fixed issue with file path for older user avatars
• Moved database cache to larger column type to account for larger queries
• Dark mode improvements
• Fixed issue with sendmail email configuration not being allowed
• Fixed display issue where request note could overflow the container
• Improved post upgrade instructions for self-hosted customers
• Fixed the processing of the ##hs_category:xx## parser tag in emails
• Fixed bug in ##hs_assigned_to:xx## parser tag
• Fixed portal template loading order issue