Home → Release Notes → Release Notes → HelpSpot 5.0.95

1.73. HelpSpot 5.0.95

Updated: 15 Apr 2026, 11:26 AM EDT

Originally published 2021-11-18

Enhancements

• New placeholders are available for the current portal’s parameters: portal portal_org, name portal_helpdeskurl, portal_requestformurl, portal_requestcheckurl, portal_knowledgebookurl
• Preview, search and other modal windows are now wider making more information available on a single screen.

Fixes

• Fixed issue where incorrect portal could be linked in emails when using a secondary portal.
• Removed outdated full text search warning.
• Fixed issue where placeholder tags would not be replaced in subject lines.
• Improved error handling if an invalid placeholder tag is added to the body of a message.
• Fixed issue where a missing cookie storing the last search could cause an error.
• Added a validation check to not allow attachments without a note.
• Improved the display of reporting tags in requests.
• Fixed issue where multiple Thermostat surveys on one request could cause filter errors.
• Improved request id handling in the subject line when a new request is created.
• Fixed issue where blob files were included in API calls.
• Improved the performance of the request history view in the portal.
• Improved the display of upload status on large file names