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1.21. HelpSpot 5.6.3

Originally published 2025-05-06

Read the original 5.6.2 release notes, which introduced AI Triage and the newly improved HelpSpot AI.

Bug Fixes

• Fixed a bug with category assignments and reporting tags being lost after selecting categories on the AI settings page.
• Fixed a bug that caused categories to be displayed on the AI settings page even when HelpSpot AI is disabled.