Home → Users Manual → The Request Page → Urgent Flag

7.8. Urgent Flag

The Urgent flag helps prioritize time-sensitive requests. When a request is marked as urgent, it is highlighted and appears at the top of the default sorting in filters.

How the Urgent flag is applied

• Email-based requests: The Urgent flag is applied when the sender marks the email as urgent or high priority in their email client. The email includes an urgent or high-priority header, and the help desk interprets that header and applies the Urgent flag when the request is created.
• Manually in a request: The Urgent flag can be selected manually using the Mark Urgent button.
• Through Triggers or Automation Rules: Triggers and automation rules can mark requests as urgent as an action.

Manually mark a request as urgent

1. Open the request.
2. Select Mark Urgent.