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5.9. Tinker Missing Upgrade Error

Updated: 7 Jul 2026, 09:17 AM EDT

When upgrading HelpSpot, the hs upgrade command may fail with an error indicating that Tinker (Laravel) is missing. This can occur after replacing files during an upgrade (for example, upgrading from 5.6.11 to 5.8.1).

Symptoms

• Running hs upgrade does not complete.
• An error message indicates that Tinker (Laravel) is missing.

Resolution

Rebuild the Composer autoloader

1. Connect to the HelpSpot server (SSH or console access).
2. Change to the HelpSpot installation directory.
3. Run the following command to rebuild the autoloader:

   sudo -u www-data php ./vendor/bin/composer dump-autoload

4. After the command completes, run hs upgrade again.