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1.2. HelpSpot 5.8.2

Updated: Jul 15 2026, 10:03 AM

Release Date: July 15th 2026

Featured: System Health

A new System Health page (Admin → System → System Health) and a companion php hs health CLI command run a full set of diagnostic checks against your installation and report an overall status, with individual results grouped by severity. Checks cover database connectivity and version, the queue worker and queue depth, the scheduler, your license, storage permissions, mailbox fetching, failed jobs, rejected emails, PHP version and extensions, the search index, error-log volume, APP_URL, and available disk space. 

System Health also proactively alerts administrators when it detects a serious issue, so problems are surfaced automatically rather than waiting for someone to check the page.

The php hs health command exits with a non-zero status when any check is critical, so it can be wired into your own monitoring or deployment scripts.

New Features

• Preview workspace attachments before sending: Attachment names in the workspace are now clickable, so staff can open or download a file they’ve attached to confirm it’s the correct one before sending the update.
• Edit knowledge base tags in place: Editing a knowledge base tag now updates the existing tag directly instead of creating a new one, so corrections such as fixing capitalization apply everywhere the tag is used rather than leaving a duplicate behind.
• New MCP tool for full history notes: A new get-request-history-item tool lets AI agents fetch the complete, untruncated text of a single request history entry. The existing browse tools still truncate long notes to keep responses efficient; this companion tool provides an exact drill-down for a specific entry, respecting the same permission rules, with an option to return either plain text or the original markup.
• Webhook triggers dispatched after commit: “Create Trigger” webhook actions previously fired a synchronous HTTP request inside the database transaction that creates a request. A slow or unresponsive endpoint could delay ticket creation by up to 10 seconds, and receivers that immediately looked the request up could find nothing because the transaction had not yet committed. Webhooks are now dispatched as queued jobs after the request is committed, so ticket creation is never blocked and the request is guaranteed to be visible when the webhook fires. Failed webhook deliveries are now recorded as a private note on the request. 

Bug Fixes

• Lower memory use for large full-text searches: Broad sidebar searches that matched a large number of requests could run out of memory and fail. These searches now use far less memory and return reliably.
• Same-day scheduled report and response sends: Scheduling a report or response for a time later the same day (or later the same week) incorrectly pushed the send to the next day, week, or month, so it never went out when expected. Same-day scheduling now works as intended.
• Productivity report email now includes both CSVs: The scheduled productivity report email included only the first-response export. It now includes both the first-response and resolution-time exports.
• Comparison Matrix report rendered black cells on SQL Server: On SQL Server, the Comparison Matrix report displayed a solid black grid instead of a colored heatmap, even though the counts were correct. The report now renders with the proper colors. MySQL installs were not affected.
• Total Over Time report total varied by grouping: The grand total on the Total Over Time report could change depending on the selected grouping (day, month, year, and so on) because coarser groupings pulled in time from just outside the chosen date range. The total is now consistent across all groupings.
• AI history translation timing out: Translating a longer request history item with AI could fail with a timeout error. Translation now honors the configured AI timeout so longer items complete successfully.
• Scheduled report CSV written to the wrong path: Scheduled report CSV files could be saved to the wrong location and fail to write. They are now saved to the correct temporary location.
• Recover from Microsoft Graph 401 on large attachments: Sending mail with a large attachment through Microsoft 365 could fail partway through when the access token expired mid-transfer. HelpSpot now recovers automatically so the message sends.
• Maintenance mode not clearing after upgrade: After upgrading with maintenance mode enabled, some installations could remain stuck in maintenance mode. Upgrades now reliably clear maintenance mode.

Security & Dependency Updates

This release includes several security fixes along with various dependency updates. All HelpSpot customers are encouraged to update as soon as possible.