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6.9. Filter Display Columns

Updated: 3 Sep 2026, 09:58 PM EDT

Each filter controls which columns appear in its request grid. Columns can be selected and reordered to show the information most relevant to that filter’s purpose.

Configuring columns

Columns are set in the filter editor under Options, in the Columns To Display control. Drag to reorder.

Column widths

A column’s width can be typed directly in the picker by clicking the width value next to the column name, or adjusted in the request grid by dragging the column borders.

Five columns take no fixed width. They share whatever space is left after the fixed columns:

• Email Subject

• Request Summary

• Initial request

• Latest Public Note

• Latest Private Note

Clicking the width on one of these shows a note rather than a width box. If you add more than one of them to the same filter they split the remaining space between them, so each ends up narrow — pick the one that matches what you are scanning for.

The Inbox and My Queue

The Inbox and My Queue are system filters and cannot be edited, but each user can set their own columns for them using Customize Columns in the Options menu above the request grid. This is offered on those two only — SPAM and Trash have fixed columns.

Which columns are available

There are roughly 45 columns, in eight groups, plus one for every custom field and two for every customer survey. Each one is defined in Filter Display Columns Glossary & Definitions, which gives the name as it appears in the picker, the header it renders as in the grid, whether you can sort by it, and what it shows.

CSV exports

Whatever columns are configured on a filter also determine the contents of its CSV export. A few columns behave differently in the export — see Exporting Filter Results to CSV.

Knowledge Tags

Filter Columns  / 

Related Pages

• Users Manual > Filters > Filter Display Columns Glossary & Definitions